Atelier Home · Collector Assistance
Questions, answered with clarity.
Everything you need to know about delivery, ownership and care—before your piece becomes part of your collection.
01
Orders & Delivery
Do you ship worldwide?
Yes. Complimentary worldwide shipping is available via UPS, with express options through FedEx and DHL. Available services are shown at checkout.
Will I have to pay import fees?
No. Taxes and import fees are included in the price for destinations worldwide, so there are no unexpected import charges when your order arrives.
Is delivery insured and tracked?
Yes. Atelier Home collector pieces are shipped with tracked delivery and protected according to their size and destination. Tracking details are provided once the order is dispatched.
02
Your Collector Piece
Does my piece include a Certificate of Authenticity?
Yes. Every Atelier Home collector piece is accompanied by official documentation confirming its authenticity.
Is a warranty included?
Yes. Every collector piece is protected by the Atelier Home international lifetime warranty.
03
Returns & Support
Do I have a money-back guarantee?
Yes. Atelier Home offers a 30-day money-back guarantee. After receiving your order, you have 30 days to return it to our warehouse if you are not satisfied.
How can I contact Atelier Home?
Our customer support team is available through the website contact form or by email at info@atelier-home.com. For wholesale and distribution enquiries, please use the same address.
Do you offer phone support?
Yes. Phone support is available in German, Monday to Friday from 8:00 AM to 9:00 PM EET. International call fees may apply.
Collector concierge