FAQs

Frequently Asked Questions (FAQ)

Do you ship worldwide?
Yes, we offer Free Worldwide Shipping via UPS, and Express Shipping through FedEx and DHL. Shipping options can be selected during checkout.

Do you offer phone support?
Yes, we provide phone support exclusively in the German language. Our operating hours are Monday to Friday, 8 AM – 9 PM EET. (International fees may apply.)

Will I have to pay import fees when receiving my order?
No, all taxes and import fees are included in the price for every country worldwide. For specific countries (e.g., Brazil, Argentina, Honduras), we issue a low package value invoice to ensure customers are not subject to any import fees.

Do I have a money-back guarantee?
Yes, Atelier Home™ offers a 30-Day Money-Back Guarantee.
After receiving your order, you have 30 days to return it to our warehouse if you are not satisfied.

How can I contact you?
Our 24/7 Customer Support team is here to assist you! Feel free to:

For B2B inquiries regarding wholesale and distribution, please contact us at info@atelier-home.com

If you have any additional questions, don’t hesitate to reach out. We’re here to ensure your Atelier Home™ experience is seamless and enjoyable!